Choose how you'd like to contact us

Pick up the phone
If you like to call with questions, you may have noticed that our phone systems have changed. You don’t have to leave a voicemail and wait patiently for someone to call you back. Now you can hold for the next available support analyst or request an automatic callback. This means that you keep your place in line and your call is returned in the order it was received. You can even schedule your callback request for a specific block of time to ensure that we’re calling back when it’s convenient for you. Give us a call at 1-800-667-7893. 

Of course, you don’t always have to call
We want to make sure things are convenient for you. When you don’t require an immediate answer over the phone, you have options:

  • Have a quick question during business hours? Use our Click-to-Chat tool. It’s easy to use and allows us to connect to your screen and see what you’re working on when it’s necessary.
  • Have a complex problem? We can give you detailed written instructions. Just email your question to support@fccagexpert.ca.
  • Want to hear from others who use AgExpert software? You can crowd-source answers to questions any time with our Online Community Discussion Boards. You can post questions there and get notified by email when someone replies. We often respond to the posts, and you might get a reply from AgExpert Analyst Certified Advisors, Field Manager PRO Consultants and other industry professionals as well. This space is for users to help each other – there’s no substitute for real-world experience. 

Feel free to tweet!
If your mobile device and social media apps are your jam, we’re happy to announce that you can now contact us on Twitter! Direct Message us using @FCCAgExpert and we’ll get back to you with the answer to your question.


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