More improvements to your online community

More improvements to your online community

FCC Management Software is changing the layout of the Knowledge Base, making it easier to find content. We also added a section where we’ll be archiving our Tip of the Month articles.  

With so many enhancements to the online community, we only have space to share a few with you – check it out:

Knowledge Base

• We’ve separated our apps from our software in the Knowledge Base. If you have specific questions about our apps, you can search the apps Knowledge Base.
• We reorganized all the content to make it easier to find.
  Note: Looking for something specific in the page and not quite sure what to find? You can always press CTRL + F on your keyboard and type a keyword. Or you can do a search (in the top right corner).

Tip of the Month

• Missed the last Tip of the Month article? You’re in luck. Every issue has been archived in the online community and will be updated with every new article.

Click to Chat

• Click to Chat is a quick and convenient way to get in touch with our support team.
• Instead of using the phone, simply type your question and one of our support team members will start chatting with you to find your answers.
• At the beginning of the Click to Chat session, you’ll need to provide your phone number to validate you qualify for this new feature. (i.e. Premium Plan Subscribers)

Watch for a How-to series coming to your online community

• A new How-to web series is being developed by our Support Analysts to better help you use our Software. If you have any topics you’d like to see in a web series, email your idea to support@fccsoftware.ca. (COMING SOON)

Questions? Get answers and share your comments with other software users on our Discussion Boards or search the Knowledge Base. Plus, our FCC Management Software support staff is always just a click away.