Introducing FCC Management Software Care Plans

Introducing FCC Management Software Care Plans

What do you need from your software? Are you eager to study and learn every aspect so you can get the most from it and your operation? Or, are you comfortable in your abilities and happy using the system as is?

Everyone’s needs are different. With this in mind, we’ve changed the way we provide customer service packages.

In the past, we offered five different plans: AgExpert Analyst, Field Manager PRO, Ultimate (which covered both products) and Ultimate 360. But as of December 1, 2013, we’re simplifying things. Now there are three care plans: Basic, Essential and Premium.

Rather than picking a plan based on your software, you’ll choose a plan that’s right for what you need. Expect more updates, more learning opportunities, and more support when you need it. In short, you’re going to get more value for your money.

Introducing the FCC Management Software Care Plans:

Basic

If all you need are basic software updates, this plan is for you. It’s a no-frills package that just gives you updates as they become available.

Essential

This plan gives you everything you need to stay on top of your game: all the software updates, access to the online community, plus great learning opportunities through Here to Help webinars, monthly emails, and technical support including remote access to your computer.

Premium

This is the best plan available. Enjoy everything in the Essential plan, and a lot more: priority call-in support, online chat support, be the first to receive product updates and take advantage of advanced training sessions, webinars and tips from industry speakers.

When it comes to software, everyone’s needs are different. Now you can choose the care plan that meets yours. 

Questions? Get answers and share your comments with other software users on our Discussion Boards or search the Knowledge Base. Plus you can always contact our FCC Management Software support staff.

Are you ready for online activation?

Are you ready for online activation?

When it comes to using the latest tools for your operation, being up to date is what can separate you from being good, to achieving something great.

It may seem early, but the release of the new 2014 updates of AgExpert Analyst and Field Manager PRO and 360 are just around the corner. This brings us to another important update: your email address.

By providing us your updated email address you’ll be able to take advantage of online activation – new for 2014.

Currently, you can only activate your software over the phone during customer care hours. Update your email with us, and you’ll be able to activate your 2014 software, online. In fact, an updated email address will guarantee that you’ll be able to download future software updates, online – directly from the software.

Also, for those upgrading another tool – a computer – you currently need to call in to activate your software. Update your email with us, and you’ll be able to activate your new software using the new online activation feature.

Online activation – a great reason to update your email with us. All that’s required is an active internet connection, software serial number and of course, your current email address.

Ready to update your contact information?

• email admin@fccsoftware.ca
• or call 1-800-667-7893 

Don’t want to use the new online activation tool? Maybe your computer isn’t connected to the internet? No problem, you can still call us during our normal business hours when the time comes.

Questions? Get answers and share your comments with other software users on our Discussion Boards or search the Knowledge Base. Plus you can always contact our FCC Management Software support staff.