Report an Issue Button
What you need to know:
The Report an issue button will help a member of our support team connect to your computer to further assist you. AgExpert uses a program called BeyondTrust Remote Support Software to connect to your computer to view your screen and with your permission, we can also take control and make changes for you.
What you need to do:
Contact our support team via our toll-free number (1-800-667-7893) or by using our click-to-chat feature.
How to (Step by Step):
Click on the Question Mark Icon.
Select Report an issue.
Enter the Session Key provided by a member of our support team. Click Submit.
A small file will download to your computer. Open this file once it has finished downloading.
Note: You may need to manually open your downloads folder to see and open this small file.
You will see an animation of a line going back and forth across your screen as a connection is made to the support team member.
Once the connection has been established, click Allow.
References and Additional Resources
Connect with us
Still have questions? Contact support
Contact us at 1-800-667-7893 or email support@fccagexpert.ca if you require additional support. You can find other help options under the Question Mark Icon in the top right of AgExpert Accounting at any time.